Frequently asked questions

How much will it cost to clean my home?

The cost varies based on the size of your home and the type of cleaning you need, whether it’s a deep clean or routine maintenance. You can get an instant price online or call us at 215=690-4000 OR 561-293-2700 for a detailed quote. Factors affecting cost include labor hours, professional training, supplies, and equipment.

What is the difference between a maintenance and a deep cleaning visit?

The main difference is that deep cleaning gives our team more time to focus on areas that require extra attention. This includes removing soap scum build-up, grease in the kitchen, and wet washing all baseboards, window sills, and cabinet fronts.

Do I have to be home when you clean?

You do not need to be home during the cleaning. Rest assured, we are licensed, bonded, and insured. All our technicians undergo thorough drug and background screenings before entering your home. We want you to feel comfortable and trust us with your cleaning needs.

What should we do with our pets during house cleaning visits?

All our technicians love pets. As long as your furry family member is comfortable with strangers in the home, they can stick to their usual routine.

Will my appointment always be on the same day and time?

At Executive Maids, we prioritize consistency and personalized service. Our recurring cleanings are scheduled within two basic time slots: Morning (8:30 - 9:00 AM) or Afternoon (typically between 12:00 and 2:00 PM). For our valued weekly and bi-weekly clients, we offer the added convenience of a dedicated cleaning professional, ensuring familiarity and reliability with each visit, including the same service day and appointment time. While our monthly clients benefit from flexible scheduling, service days and cleaning professionals may vary to accommodate your specific needs. Join us for a cleaning experience that is tailored to your schedule, providing reliability and peace of mind every time.

Will I always have the same house cleaning technician?

If you have a preferred technician, let us know! We’ll do our best to schedule them for your cleanings. Frequent services increase the likelihood of having the same technician. We use technology to match your preferences and provide consistency, though our technicians have up to 17 paid days off annually.

What if I need to reschedule a house cleaning visit?

No problem. Please contact us via call, text, or email to reschedule. You’ll receive a reminder of your cleaning visit up to a week in advance, so let us know as soon as possible.

Are my valuables safe during house cleaning visits?

Yes. Professional house cleaning is a career, and our cleaning professionals are trained to handle your possessions with care. We pay competitive wages, ensuring our team values their jobs. If you have special valuables, please put them away or instruct us not to touch them. We are fully insured in the event of any damage.

How does payment work?

Payment is seamless and secure. We store your payment method using Stripe.com, ensuring your information is encrypted for your safety. Your card is only charged after the cleaning is completed, with the charge appearing the next business day. For safety reasons, we do not accept cash or checks.

How do I know I can trust your cleaning professionals?

Our cleaning technicians undergo rigorous screening, including background checks. We offer industry-leading wages to attract and retain top talent. Our training program ensures they clean for health and safety on every visit.

How long will it take to clean my home?

The time required varies based on your home’s size and how often you schedule cleanings. Monthly cleanings typically require more time compared to weekly cleanings due to increased foot traffic on floors and more frequent use of bathrooms and kitchens between visits. This extended interval means our team dedicates extra care to ensure every corner is thoroughly cleaned, maintaining your home’s freshness and comfort until our next visit.

How often should I have my home cleaned?

Our happiest clients have their homes cleaned every two weeks, so they don’t need to do maintenance cleaning in between. We offer weekly, bi-weekly, and four-weekly services, and recommend starting with a deep clean for the first visit.

What cleaning supplies do you use? Do I need to provide anything?

We provide all necessary supplies, using all-natural cleaning solutions safe for various surfaces. For liability reasons, our technicians use only the products we provide.

How do I prepare for a cleaning visit?

Prepare by putting away or containing general clutter and picking up any trash and washing dishes or have them loaded in the dishwasher.. For instance, place clothes in a basket so our technicians can move it and clean the floor underneath. The clearer the surfaces, the more we can clean.

What’s included in a house cleaning service from Executive Maids?

A routine cleaning includes dusting, surface cleaning, vacuuming, and mopping. A deep clean also involves wet washing baseboards, wood trim, and doors, along with a more thorough kitchen and bathroom cleaning.

Should I hire a professional house cleaning company or an individual cleaner?

A house cleaning company offers more flexibility, consistency, and protection against hidden costs like taxes and insurance, with reduced liability. For those with larger budgets and the ability to manage household staff, an individual cleaner might be suitable.

Is hiring a house cleaning service worth it?

Hiring professional cleaners saves time, reduces stress, creates a healthier home, and provides consistent results. The extra time can be spent with loved ones or on hobbies, making it worth the investment.

Why is it important to choose a house cleaning company that prioritizes and takes care of their employees?

Better jobs lead to better service. At Executive Maids, we take pride in offering our cleaning professionals a job they love. Our team feels fulfilled because they have the opportunity to help people, earn competitive wages, and feel valued and respected by both their leadership team and our clients. By offering higher wages, we attract and retain top employees, resulting in higher job satisfaction, lower turnover, and better service for you. Our commitment to creating a positive work environment ensures that our team members are happy and motivated, leading to exceptional cleaning services for your home.

What kind of cleaning products do you use?

We use effective cleaning products that leave your home spotless and smelling fresh. Our products are safe for people and pets, ensuring excellent results without compromising health and safety. If you prefer us to use your own cleaning products, we can accommodate that request. Simply provide us with the details prior to your cleaning: the name of the product(s), what they are used to clean, where they are kept, and full instructions on how to use them.

Are you licensed, bonded, and insured?

Yes, Executive Maids is licensed, bonded, and insured, including Workman’s Compensation insurance. We can provide proof upon request.

Will you use my cleaning supplies and equipment?

We bring all the cleaning products needed to clean your home. But, we can use yours if you prefer. Simply provide us with the details prior to your cleaning: the name of the product(s), what they are used to clean, where they are kept, and full instructions on how to use them.

However, we prefer to use your vacuum and toilet brushes to avoid cross-contaminating germs between homes.

What is the best day to have my house cleaned?

We operate Monday through Friday during normal business hours.

What types of payment do you accept for house cleaning services?

Executive Maids accepts credit cards only, ensuring technician safety and security. Credit cards are more secure than checks.

Should I tip my house cleaning technician after a cleaning visit?

Gratuities are always appreciated but not expected. Following your cleaning session, you’ll have the chance to rate your service. If our team has gone above and beyond to make your home cleaner, healthier, and happier, feel free to show your appreciation with a tip.

Do I need to sign a contract for house cleaning services?

At Executive Maids, we require our clients to sign an agreement to our Terms of Service, which ensures clarity and mutual understanding without obligating you to a set number of cleanings. This agreement outlines our service expectations and your rights as a valued client, emphasizing flexibility and trust in our relationship.

We believe in transparency and integrity, which is why we urge you to steer clear of deceptive cleaning service offers promising unrealistically low prices, such as $19.99 cleanings. These schemes often trap unsuspecting customers into long-term subscription contracts with hidden fees and obligations, making it difficult or impossible to cancel.

We prioritize your trust and satisfaction, offering straightforward pricing and flexible service options tailored to your needs. Don’t fall victim to these scams; choose a reputable cleaning service like Executive Maids to ensure peace of mind and exceptional service every time. Your home and your time deserve genuine care and respect, not unnecessary hassle and disappointment.